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Refund Policy

Effective date: October 26, 2026

This Refund Policy explains how refunds work for purchases on Targeting Excellence, operated by Tom Mawhinney Consulting Inc. It is part of our Terms of Service.

1. Single course (one-time purchase). If you buy an individual course and are not satisfied, you may request a full refund within 14 days of purchase by emailing [email protected] from the address on your account. We may decline refund requests where there is clear evidence of misuse (for example, downloading or attempting to copy the material, or repeated buy-and-refund activity). After the 14-day window, single-course purchases are non-refundable.

2. Subscriptions (Capability Library and Full Site Access). If a subscription is not right for you, email [email protected] within 14 days of your first subscription payment for a full refund. If you are a consumer in the EU or UK, this also covers your legal 14-day right to withdraw. After that, you can cancel your subscription at any time, using a method at least as simple as the one you used to subscribe: from your account settings, or by emailing [email protected]. When you cancel:

  • Your cancellation stops all future charges.
  • Your access continues until the end of the billing period you have already paid for.
  • We do not provide partial-month or pro-rated refunds for the current period.

If you were charged for a new period after you intended to cancel and had not yet accessed new content in that period, contact us within 14 days and we will review the request in good faith.

3. How to request a refund. Email [email protected] from your account email with your name and the purchase. We aim to respond within 3-5 business days. Approved refunds are issued to your original payment method; the time to appear depends on your bank or card provider.

4. Chargebacks. If you have a concern about a charge, please contact us first so we can resolve it. Filing a chargeback without contacting us may result in your account access being suspended.

5. Your statutory rights. Nothing in this policy limits any non-waivable consumer rights you may have under the law of your country or province of residence. Where such laws give you a stronger right to cancel or be refunded, those rights apply.

6. Changes. We may update this policy going forward. The version in effect at the time of your purchase applies to that purchase.

7. Contact. [email protected], Tom Mawhinney Consulting Inc., 1724 24A Street SW, Calgary, AB T3C 1J4, Canada.